SERVICE LEVEL AGREEMENT (sample)
PHARMACY SERVICES
CONTENTS:
Page Number
Service Description 2
Service Objectives and Audit 2
Service Costs 2
Staff Cover Arrangements 2
Activity Levels 3
Main Quality Standards 3
Method of Monitoring 3
Period of Notice for Significant Changes 3
Department Support 3
Communication and Consultation Arrangements/Disputes 4
Period of Agreement 4
Manner of Payment 4
Glossary 4
Parties of Agreement 5
SERVICE DESCRIPTION
Provision of Pharmacy Services as detailed in Pharmacy Core Service Level Agreement, Appendices and User’s Guide to:
(name of purchasers)
SERVICE OBJECTIVES AND AUDIT
Service objectives are detailed in the Pharmacy Core Service Level Agreement - see Appendix 1.
The Pharmacy Service is committed to reviewing drug prescribing and working practices with the objective of increased efficiency and cost effectiveness.
SERVICE COSTS: 1999 - 2000
| DESCRIPTION | 1999-00 ANNUAL COSTTO PURCHASER* |
| DIRECT BUDGETS | |
| PAY | |
| NON-PAY | |
| TOTAL CHARGES FOR SERVICES | |
| DRUGS ISSUED | At cost to pharmacy plus 10% plus VAT |
| RETURNS: At cost less 15%, at discretion of Chief Pharmacist | |
| STAFF EDUCATION | £25/hour |
| DRUG INFORMATION | £60/hour for formal enquiries |
| EMERGENCY DUTY | £60/hour for first hour, then £20/hour thereafter, plus travel |
* Costs to be negotiated annually, in light of changes in service provision and costs thereof
STAFF COVER ARRANGEMENTS
The Trust will be responsible for the provision of Pharmacy Service as outlined in Pharmacy Core Service Level Agreement.
ACTIVITY LEVELS
Estimated activity based upon issues from Pharmacy (in brackets):-
| Activity | 1995-6 | 1996-7 | 1997-8 | 1998-9 |
| Average issues per month | ||||
| Annual activity issues |
* extrapolated from April 1998 to January 1999
Although displayed within the context of the SLA, the management and provision of the drugs and medical gases budgets is the responsibility of the host managers. Limited assistance will be provided in managing the drug expenditure as part of the SLA by the Pharmacy Service.
MAIN QUALITY STANDARDS
Quality standards are detailed in the Pharmacy Core Service Level Agreement, specific to each element of the service, and in the departmental Pharmacy User’s Guides.
METHOD OF MONITORING
Activity reports with a breakdown of drugs, costs and locations will be provided by Pharmacy Services on a monthly basis.
PERIOD OF NOTICE FOR SIGNIFICANT CHANGES
Notice is to be given either at the annual review meeting or in the interim in the event of significant change in the agreed service level.
Form of Contract
- The contract is workload related under the understanding that both parties will jointly monitor services and manage changes.
- The contract is for two years (1999-2001), to be renegotiated annually.
- This agreement may be terminated by either party upon the written receipt of six months notice.
COMMUNICATION AND CONSULTATION ARRANGEMENTS/DISPUTES
For Pharmacy: Chief Pharmacy Services Director
For Purchaser: Director
PERIOD OF AGREEMENT
The period of agreement is from 1st April 1999 - 31st March 2001.
MANNER OF PAYMENT
a) Drugs and any other supplies
All payments to be made monthly in arrears, on an actual basis, by the 15th of each month.
b) Services Charges
Proportion of the agreed non-drugs costs to be paid monthly by the 15th of each month.
(your) NHS TRUST
SERVICE LEVEL AGREEMENT
PHARMACY SERVICES
PERIOD OF AGREEMENT
1st April 1999 - 31st March 2001
PARTIES TO AGREEMENT
For (your) NHS Trust
??
Chief Pharmacist
Signature: ............................................................................
Date: .....................................................................
??
DIRECTORATE
Signature: .........................................................................
Date: ...........................................................
For (PURCHASERS)
???
DIRECTOR
Signature: ...............................................................
Date: ..........................................................